Website care plans
Let us take care of your website so you can focus on your business
After investing time and money into your WordPress website, you’ll need a plan for ongoing support and maintenance. Let us take care of your website so it’s always in top shape for your website visitors.
By subscribing to one of our care plans, you'll know...
We've got your back.
Your website is crucial to the success of your business. You rely on it to establish your brand, attract customers, and generate revenue. With our care plan, you will have full confidence that it’s online and operating as it should 24/7 without interruption.
Smooth sailing is ahead.
Conducting routine maintenance and backups on a website takes time. More importantly, you need to know what you’re doing or you risk making costly mistakes. We handle all upkeep, so you can do what you do best-run your business.
There's help when you need it.
When there’s an issue with your website or your email, you need immediate answers and quick resolutions. That’s where we come in. We’re expert troubleshooters with many years of hands-on experience. You can relax and let us figure out all the techie stuff.
Here's what's included
- Software updates
Your website is crucial to the success of your business. You rely on it to establish your brand, attract customers, and generate revenue. With our care plan, you will have full confidence that it’s online and operating as it should 24/7 without interruption.
- Daily off-site backups
- Security protection
This is fundamental. Your site needs security monitoring to protect it against the malicious malware and hack attempts that are sure to happen. We’ll keep our site safe, and if we ever find anything malicious, we’ll clean it up for you!
- Website analytics
Whatever is worth doing is worth measuring. Web analytics measure your site’s performance to provide actionable insights into customer behavior so you can optimize the user experience and increase conversions. We set this up for you.
- Pro WordPress support
Our WordPress experts are available to answer your questions and help you accomplish your objectives. You tell us what you need in terms of functionality, and we’ll figure out how to get it done. We love a challenge.
- Premium hosting
You rely on your website. Downtime costs you business. We provide 99.7% uptime with 24-hour monitoring. Our servers have multiple backup locations.
Pricing Plans
Basic
Ideal for businesses just getting started with less than 2,000 monthly visitors
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Automatic updates
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Basic cloud hosting
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Enterprise grade security
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Weekly off-site backups
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24/7 uptime monitoring
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Malware monitoring
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Core plugin licenses
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30 minutes support time
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Broken link monitoring
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Weekly submission to search engines
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Monthly mixed content resolution
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Dashboard for Tracking and Reporting
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Additional support: $50/hour
Optimized for WordPress on DigitalOcean servers.
Includes software firewall, bad bot blocking, file and database security, comment and form spam protection.
Automatically weekly off-site backups allow you to rest easy knowing your site is backed up. In the event something happens, we will restore your site from backup for free.
To ensure website is up & running all the time.
Protect the website from viruses.
This covers for basic licenses such as Elementor Page Builder, related Elementor add-ons, form builders, and/or blog layouts.
Unused monthly support time cannot be rolled over to the next month.
We will scan your site regularly for broken links and fix them or notify you if we do not know where it should link to.
We will scan your site regularly for broken links and fix them or notify you if we do not know where it should link to.
To ensure any new content added will be served securely.
For simple content and layout edits
For simple content and layout edits. Minimum of 15-minutes per task request.
Pro
Ideal for growing businesses with between 2,000 - 5,000 monthly visitors
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Automatic updates
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Premium cloud hosting
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Enterprise grade security
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Daily off-site backups
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24/7 uptime monitoring
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Malware monitoring
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Extended plugin licenses
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30 minutes support time
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Broken link monitoring
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Weekly submission to search engines
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Monthly mixed content resolution
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Dashboard for Tracking and Reporting
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Additional support: $30/hour
Optimized for WordPress on Amazon Servers
Includes software firewall, bad bot blocking, file and database security, comment and form spam protection.
For better security in case the server goes down.
To ensure website is up & running all the time.
Protect the website from viruses.
Includes licenses for extended plugins such as Affiliate, Events Calendar, Donations, Memberships and LMS (Courses)
Unused monthly support time cannot be rolled over to the next month.
We will scan your site regularly for broken links and fix them or notify you if we do not know where it should link to.
We will submit your website to search engines regularly to keep new content indexed.
To ensure any new content added will be served securely.
For simple content and layout edits
For simple content and layout edits. Minimum of 15-minutes per task request.
Ultra
Ideal for well established businesses with more than 5,000 monthly visitors
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Automatic updates
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Ultra Fast CDN cloud hosting
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Enterprise grade security
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Daily off-site backups
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24/7 uptime monitoring
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Malware monitoring
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Extended plugin licenses
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60 minutes support time
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Broken link monitoring
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Weekly submission to search engines
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Weekly mixed content resolution
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Dashboard for Tracking and Reporting
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Additional support: $25/hour
Optimized for WordPress on Amazon Servers
Includes software firewall, bad bot blocking, file and database security, comment and form spam protection.
For better security in case the server goes down.
To ensure website is up & running all the time.
Protect the website from viruses.
Includes licenses for extended plugins such as Affiliate, Events Calendar, Donations, Memberships and LMS (Courses)
Unused monthly support time cannot be rolled over to the next month.
We will scan your site regularly for broken links and fix them or notify you if we do not know where it should link to.
We will submit your website to search engines regularly to keep new content indexed.
To ensure any new content added will be served securely.
For simple content and layout edits
For simple content and layout edits. Minimum of 15-minutes per task request.
Frequently Asked Questions (FAQ)
What's included in monthly updates?
Pretty much everything related to your website! Content changes like tweaking designs and updating content are the most common, but nothing is out of line, as long as it can be done within the allotted time. Don’t worry, minor changes aren’t going to take up to much time and if it’s anything major then we’ll let you know beforehand if this is going to be additional work or not.
Does this protect my website from malware or hackers?
We pride ourselves on offering quality, reliable services to our clients, however, nothing is ever certain. We cannot promise that your website will never be hacked, go down or break, however, we do promise to do everything in our power to prevent it. We have strict monitors in place, that if something were to ever happen, we would be there to promptly assess the issue and implement a speedy fix.
What is included as part of extended support?
Depending on the plan you choose, you will be able to make requests to update your site for various tasks. Some examples include;
– Adding a blog post that you send us;
– Adding a new page to the website
– Updating an image on your homepage
– Adding a slider, etc.
Each request will add up to the support minutes and any additional time spent will be charged at the hourly rate indicated in your plan.
Which care plan is right for me?
We can walk through that with you. Before you can sign up for one of our Care Plans we need to have a brief conversation about your site. Whether we built your site or not, we will have a look at the site and discuss how you use the site before we can steer you to the right plan. For many of our clients the Basic Care Plan is fine. For others they need more update time, or more frequent backups.
Am I locked into a contract?
Of course not. We’re hear to support you, your business and your website. If you change your mind, want to up/downgrade, or even cancel, simply get in touch with us and we will stop the next payment.
If I only make changes to my site a few times a year, why do I need a Website Care Plan?
Even though you may not be making changes to your website there is a lot that goes on behind the scenes. WordPress CMS, your site theme and all of the plugins that are used (an average site has 5 to 20 plugins) are being continually improved by the developers. It’s important to keep these up to date on your website to ensure your site is functioning properly and stays secure.
